I didn’t get my kit until after 5 days- they messed up my address. Anyways, I didn’t have enough time to try so I asked for an extension and got it.

Smartsmokerusa.. A complete total rip off, and getting your credit card co to issue credit is a total joke. Visa would NOT shut my card down because I filed a credit charge fraud about smartsmokerusa charging my account. I started out with 146.00 CREDIT on my account because I always pay more than required. When all was said and done (and nothing was done) I owed 144.00 MORE on my account. I tell you best thing to do… CALL YOUR CARD IN STOLEN OR LOST. You may have to pay the 99.98 but the 76.00 charge, nor any other charges. You will loose if you file a fraud charge.

i ordered trial offer 999 cancelled further shipments 3mts later they hit my credit card 99us 108 canadian phoneis not in service no address to mail back kit they are scammmmmers

for all of you that have been getting charged extra when you ordered a free trial u should of read the article which i copied and pasted for you guys ——If you do not return the Smart Smoker Kit within 10 days, you will be charged $99.99 for the price of the kit. Basically, you have 10 days to try Smart Smoker and if you are not happy with their product, you can return it and only pay the $9.95 S&H fee.——-

Had mine for about 4 weeks now, great product, nearest thing to a real cig I have found, just confirmed my cartridge order with them, only had about 5 or 6 real cigs in the month. They are now run from the UK, they seem to have dropped their US distributer, they said it was to offer a better service, so far so good.

Most of you at least got your sample kit. I paid the $9.95 and they totally messed up my address. Someone else across the nation from me signed for it and that was the end of that. No refund, no replacement kit!! Kind of cheesey, don’t you think? I’m not done with them.

These guys are scams. I to have been bit by them. Even if the weren’t crooks, the product is worth nowhere near what they charge.
These people should be in Jail!

@Bob Morgan
same here they have no was to stop it I called and stop my creidt card to stop them no phone and no web site to stop the charges

@Kevin Bruce
$ 74.98 was taken off my credit card in Jan 010. I also bought a $ 9.95 trial offer. It would not hold the charge so it is in a drawer until I decide to throw it away…. I did not order anything else or receive anything else…I never saw any small print about other payments……. I figured I’m out ten bucks…. but $ 75.00 m ore FOR WHAT……

[...] Smart Smoker E-Cigarette | Reviews [...]

Green Smoke!!!!!!!! I got scammed by smart smoker too! But the Cigs I got from Green smoke have worked excellent!!!!!!!
Go Green Smoke!!!!!!!!!!!!

This ia a total scam. Do not fall for this. There is no way to contact these people. I am in a dispute with my credit card company now. I never authorized these charges of 99.99 then 77.00. I never received any product that I was suppose to get a sample for the cost of shipping and handleing which is how they got my credit card number. SCAM-SCAM-SCAM

@Mike
same situation as mine…i spent many times to call them but you cant talk to any of the representative. i think this is really a scam!

I got the free trial and at first was pleasaantly surprised. But. About a week later that aomizer died. So I went to the US Web site and ordered a spare battery a spare atomizer and a wall charger. Got the wall charger, but nothing else.With shipping I paid 92.85 plus sales tax on fifteen dollars on the (92.85. Tried all the methods listed above but no;luck. I also got a charge of 87.00 from Smart Smoker Panama on my credit card.Promptly lost my card and call the Visa company and complained about the debit on the card. I also called the IC3 and lodged and complaint with them. The Visa rep. said Smart Smoker Panama, is listed as a toy vender. I also emailed Smart Smoker UK. who got back to me with an email. They said they were in touch with the US side and the US rep would get in touch. Who Knows what will happen!

I placed my order over a week ago. The charge came out instantly, but I have gotten no confirmation that the product was shipped. I try to track it on their website and it states it is awaiting dispatch whatever that means. Like these others have said, their phone number does not work and refers you to a website. I opened a ticket and have to date received no response. I am calling my bank tomorrow morning and having the charge disputed. I have a friend who ordered his from ecigaretteschoice and had nothing but good things to say about it, their kit seems to be about 20 bucks cheaper and he got his in 48 hours. Screw these scammers. I’m reporting them to the Federal Trade Commission, the BBB, IC3, and I’m sure my 20,000+ subscribers on Youtube will love to hear about it too

Shame there’s no ability for negative star ratings. These ashclowns are crooks. Misleading advertising, underhanded business practices and no customer service.
Total Rip-Off!

@Denise C
The website at the bottom of my order conf. is “https://www.getsmartsmoker.com. Good luck getting anything but screwed from these people.

@Denise C
Denise,
Call your credit card company NOW. I bet you have a 100 dollar charge on your card and what’s worse is they will keep charging you. I had to change my account number, because you can’t find them but they have YOU.
Good luck. Luke

I ordered the”free trial kit” for $9.95 in November from Smart Smoker which turned out to be Smart Smoker Panama. The product is second rate and they didn’t make it clear it had to be returned promptly or they would charge my credit card $99.99. Of course they did as you can guess. I disputed charge as I too had no luck with the phone numbers or e-mail part of their website. I too heard that the phone system was down for maintenance and was referred to e-mail; which went nowhere. That was in December. I have had them hit my credit card account again this month for $74.98 that I did not authorize either. I had to close my account and open a new one. DO NOT DO BUSINESS WITH THESE PEOPLE! They are thieves and should be prosecuted, except they can’t be found.

I ordered the electronic starter kit from Smart Smoker Panama. To date I have not received the product or any emails. Does anyone have their website so that I can contact them?
Thank You